Shein is a popular online retailer that offers a wide variety of clothing, accessories, and home goods at affordable prices. However, if you change your mind about an order you’ve placed, you may be wondering how to cancel it. The good news is that canceling a Shein order is relatively easy to do. In this article, we’ll walk you through the steps on how to cancel a Shein order, including how to cancel an order that has already been shipped.
First, you’ll need to log in to your Shein account. Once you’re logged in, click on the “My Orders” tab. This will take you to a page that lists all of your recent orders. Find the order that you want to cancel and click on the “Cancel Order” button. A pop-up window will appear asking you to confirm that you want to cancel the order. Click on the “Yes, Cancel Order” button to complete the cancellation process. As long as the order has not yet been shipped, it will be canceled immediately and you will receive a refund for the full amount of the order.
If the order has already been shipped, you may still be able to cancel it, but you will not receive a refund for the shipping costs. To cancel an order that has already been shipped, you will need to contact Shein customer service. You can do this by phone, email, or live chat. When you contact customer service, you will need to provide them with your order number and the reason why you want to cancel the order. Customer service will then review your request and determine whether or not the order can be canceled. If the order can be canceled, customer service will process the cancellation and you will receive a refund for the full amount of the order, minus the shipping costs.
How to Cancel an Order Before It Ships
If you’ve changed your mind about an order you’ve placed on SHEIN, you can cancel it before it ships. Here are the steps you need to follow:
- Go to the "My Orders" page. You can access this page by clicking on the "My Account" link at the top of the SHEIN website and then selecting "My Orders."
- Find the order you want to cancel. The order will be listed in chronological order, with the most recent orders at the top.
- Click on the "Cancel" button. The "Cancel" button is located in the far right column of the order table.
- Confirm your cancellation. You will be asked to confirm your cancellation. Once you click on the "Cancel Order" button, your order will be canceled and you will receive a confirmation email.
Important Information
- You can only cancel an order before it ships. Once an order has shipped, it cannot be canceled.
- If you cancel an order, you will be refunded the full amount of the order.
- If you have already paid for the order, the refund will be processed within 3-5 business days.
| Reason for Cancellation | Refund Policy |
|---|---|
| Change of mind | Full refund |
| Item out of stock | Full refund |
| Wrong item ordered | Full refund |
| Damaged item | Full refund |
How to Cancel an Order Using the Shein App
To cancel your SHEIN order using the mobile app, take these steps:
1. Launch the app and sign in
2. Tap “Orders” from the bottom menu bar.
3. Select the order you want to cancel. The option to cancel will appear if the order is eligible for cancellation. If the order status shows “Pending,” “Processing,” or “Not Shipped,” you can proceed with the cancellation.
4. On the order details page, tap “Cancel Order” at the bottom of the screen.
5. Confirm your cancellation by tapping “Yes” in the pop-up window.
Your order will now be canceled, and you’ll receive a confirmation email.
| Order Status | Cancellation Eligibility |
|---|---|
| Pending | Eligible for cancellation |
| Processing | Eligible for cancellation |
| Not Shipped | Eligible for cancellation |
| Shipped | Not eligible for cancellation |
| Delivered | Not eligible for cancellation |
How to Cancel an Order Using the Shein Website
To cancel an order using the Shein website, follow these steps:
- Sign in to your Shein account.
- Click on “My Orders” in the top right corner of the screen.
- Find the order you want to cancel and click on “Cancel Order”.
- Choose a reason for cancellation from the drop-down menu.
- Click on “Confirm Cancellation”.
Your order will be canceled and you will receive a confirmation email.
4. What if My Order Has Already Been Shipped?
If your order has already been shipped, you will not be able to cancel it online. However, you can still contact Shein customer service to request a cancellation.
To contact Shein customer service, you can:
- Call 1-800-970-4732
- Email [email protected]
- Live chat with a customer service representative on the Shein website
When you contact customer service, be sure to have your order number ready.
Note:
If your order has already been processed and shipped, Shein may not be able to cancel it. However, they may be able to issue you a refund or store credit.
What to Do If You Can’t Cancel Your Order
If you’re unable to cancel your order through the Shein website or app, you can take the following steps:
1. Contact Shein Customer Service: Reach out to Shein’s customer support team via live chat, email, or phone. Provide them with your order number and request a cancellation.
2. Dispute the Charge: If Shein refuses to cancel your order, you can dispute the charge with your credit card company or PayPal. Inform them of the situation and provide evidence of your attempt to cancel.
3. Request a Refund: Once you’ve disputed the charge, you can reach out to Shein and request a refund. Explain that you were unable to cancel the order and that you’ve disputed the charge.
4. File a Chargeback: If Shein still refuses to process a refund, you can file a chargeback with your credit card company. This is a formal request to reverse the transaction.
5. Contact the Better Business Bureau: If all other methods fail, you can contact the Better Business Bureau (BBB) to report the issue. The BBB can mediate disputes between consumers and businesses.
Cancellation Policy Details Cancellations are accepted within 30 minutes of placing the order. Orders in the “Shipped” or “Delivered” status cannot be canceled. If you cancel an order with a gift card, the funds will be credited back to the gift card. You can request a refund for canceled orders within 14 days of the cancellation request. Consequences of Order Cancellation
When you cancel an order on Shein, there may be certain consequences depending on the status of the order. Here are the potential consequences:
- **Order Not Processed:** If you cancel your order before it has been processed, there will be no consequences. Your order will be canceled without any charges or penalties.
- **Order Processing:** If you cancel your order while it is being processed, Shein may charge you a processing fee. This fee is typically 5% of the order total.
- **Order Shipped:** Once your order has been shipped, it cannot be canceled. You will need to wait for the order to arrive and then request a return.
- **Order Delivered:** If you cancel your order after it has been delivered, you will need to return the item(s) to Shein for a refund. You may be responsible for return shipping costs.
In addition to the above consequences, your account may be subject to restrictions if you cancel orders too frequently. Shein may limit or suspend your account if you have a high cancellation rate.
Other Factors to Consider
When considering canceling an order on Shein, there are a few other factors to keep in mind:
Factor Impact Timeframe The sooner you cancel your order, the less likely you are to incur any charges or penalties. Reason for Cancellation If you have a valid reason for canceling your order, such as an error in the order or a change in circumstances, Shein may be more likely to waive any fees. Alternative Solutions to Cancellation
Contact Customer Service
Reaching out to Shein’s customer service team via live chat, email, or phone is another option. They can provide guidance on cancellation and assist with finding alternative solutions.
Refund Policy
Shein offers a 30-day return policy. If you receive an item that is unsatisfactory, you can return it within this period for a refund or exchange.
Extended Cancellation Period
Shein may offer extended cancellation periods for certain items, such as pre-order items or items with extended delivery times. Check the product page or contact customer service to determine the cancellation deadline.
Delay Delivery
If it’s too late to cancel your order, you may contact Shein to request a delay in delivery. This gives you more time to coordinate returns or refunds if necessary.
Change Shipping Address
If you’ve changed your address and need to update the delivery destination, contact Shein as soon as possible. They may be able to redirect the package to your new address.
Track Order Status
Monitoring your order status through Shein’s website or mobile app allows you to track its progress. If the order has not yet been shipped, you may still have a chance to cancel or make changes.
Gift Card or Store Credit
Instead of completely canceling your order, you may consider requesting a gift card or store credit from Shein. This gives you the flexibility to purchase other items or save the value for future use.
Customer Support for Order Cancellation Issues
If you need assistance cancelling your Shein order, you can reach out to their customer support team through the following channels:
- Live Chat: Available 24/7 on the Shein website
- Email: support@shein.com
- Phone: 1-800-995-4867 (US and Canada)
Contacting Customer Support
When contacting customer support, please provide the following information:
Information Details Order Number The order number you want to cancel Reason for Cancellation A brief explanation of why you want to cancel your order Additional Information Any other relevant details, such as the item(s) you wish to cancel Cancellation Time Frame
Shein allows for order cancellation within the following time frames:
- Unpaid Orders: Can be cancelled immediately through the Shein website or app
- Paid Orders: Can be cancelled within 30 minutes of placing the order
- Shipped Orders: Cannot be cancelled after the order has been shipped
How To Cancel A Shein Order
If you need to cancel a Shein order, you can do so by following these steps:
- Log in to your Shein account.
- Click on the “My Orders” tab.
- Find the order you want to cancel and click on the “Cancel Order” button.
- Select a reason for canceling your order from the drop-down menu.
- Click on the “Cancel Order” button again to confirm your cancellation.
You will receive an email confirmation once your order has been canceled.
People Also Ask About How To Cancel A Shein Order
Can I cancel a Shein order after it has been shipped?
No, you cannot cancel a Shein order after it has been shipped.
How long does it take for a Shein order to be canceled?
Most Shein orders are canceled within 24 hours. However, it may take up to 3 business days for your order to be fully processed and refunded.
What happens if I cancel a Shein order after it has been processed?
If you cancel a Shein order after it has been processed, you will not be eligible for a full refund. You may receive a partial refund, depending on the status of your order.
