EOS Fitness, the renowned fitness chain, provides a wide array of tailored workout experiences, tailored to the diverse needs of its members. However, life’s trajectory can sometimes necessitate a change in our fitness routines, prompting us to reconsider our gym memberships. If you find yourself in a situation where you need to cancel your EOS Fitness membership, this comprehensive guide will seamlessly navigate you through the process, ensuring a hassle-free experience.
Before embarking on the cancellation process, it is crucial to be cognizant of the terms and conditions outlined in your membership agreement. EOS Fitness typically requires members to provide a 30-day written notice prior to the desired cancellation date. This notice can be submitted via mail, fax, or in person at your home club. The notice should clearly state your intention to cancel your membership, along with your name, membership number, and the effective date of cancellation.
Once your written notice has been received and processed by EOS Fitness, your membership will be terminated as of the specified date. It is important to note that any outstanding dues or fees must be settled before your cancellation is complete. To ensure a smooth transition, it is advisable to contact your home club directly and inquire about any specific procedures or requirements related to membership cancellation. Additionally, you may want to consider freezing your membership instead of canceling it outright, allowing you to resume your fitness journey at a more opportune time without losing your membership status.
Understanding the Eos Fitness Membership Contract
Before you cancel your Eos Fitness membership, it’s crucial to comprehend the terms and conditions of your contract. Most contracts include important details like:
1. Contract Length: Contracts typically have a specified duration, such as 12 or 24 months. Terminating your membership prematurely may result in an early termination fee.
Monthly Dues: Monthly dues vary based on the membership plan and location. Understanding the amount you’re obligated to pay each month is essential.
Cancellation Policy: Contracts outline the procedures and timelines for membership cancellation. Some require written notice or in-person cancellation at a specific location.
Payment Method: Verifying the payment method used for your membership (e.g., credit card or bank account) will ensure successful cancellation and prevent outstanding balances.
Guest Privileges: Some contracts include guest privileges, which allow you to bring additional guests to the gym. Understanding these privileges can impact your decision-making process.
Personal Training and Other Services: If you’ve purchased additional services like personal training or nutrition consultations, these may have separate cancellation policies or fees.
Contacting Eos Fitness to Initiate Cancellation
Via Phone
You can directly contact Eos Fitness’s customer support by phone to initiate the cancellation process. Here are the steps to follow:
- Dial Eos Fitness’s customer service number: (888) 367-3673
- Clearly state your intention to cancel your membership.
- Provide your relevant membership details, such as your name, account number, or contact information.
- Follow the instructions provided by the customer service representative.
Via Email
Another option for canceling your Eos Fitness membership is through email. Here’s how to do it:
- Compose an email to Eos Fitness’s customer support team at: support@eosfitness.com
- In the subject line, clearly indicate: “Membership Cancellation Request.”
- In the body of the email, provide your personal information, including your full name, membership number, and contact details.
- State your request to cancel your membership and provide a reason (optional).
- Submit the email and wait for a response from the customer support team.
In-Person
You can also visit your local Eos Fitness club to cancel your membership in person. Here’s what to do:
- Visit the front desk and inform the staff that you want to cancel your membership.
- Fill out a membership cancellation form or provide your details to the staff.
- Return any club assets, such as key cards or equipment, if applicable.
- Receive confirmation of your cancellation and any necessary documentation.
Submitting a Written Cancellation Letter
To cancel your EOS Fitness membership officially, you must submit a written cancellation letter to the gym. This letter should include your full name, member number, gym location, and the effective date of your cancellation. You can mail or fax this letter to the address or number provided below.
Cancellation Letter Format:
Your Name
Your Address
Your Phone Number
Your Email Address
Date
EOS Fitness
Address of the gym
Attn: Membership Department
Dear Membership Department,
I am writing to cancel my membership at EOS Fitness, located at [gym address]. My member number is [member number].
Please process my cancellation effective [effective date]. I understand that I will need to return my membership card and key fob to the gym.
Thank you for your time and assistance.
Sincerely,
[Your Name]
Submission Options:
| Method | Address/Number |
|---|---|
| [GYM ADDRESS] | |
| Fax | [FAX NUMBER] |
Providing Notice of Cancellation
To cancel your Eos Fitness membership, you must provide written notice to the gym. This notice can be submitted in person, by mail, or through the Eos Fitness website. If you choose to submit your notice in person, you can visit any Eos Fitness location and speak with a staff member. If you choose to submit your notice by mail, you can send it to the following address:
Eos Fitness
Attn: Cancellation Department
1951 E Alton Pkwy
Irvine, CA 92606
If you choose to submit your notice online, you can follow these steps:
- Log in to your Eos Fitness account.
- Click on the "My Membership" tab.
- Click on the "Cancellation Request" link.
- Fill out the cancellation form and submit it.
Once you have submitted your notice of cancellation, your membership will be canceled effective the end of your current billing cycle. You will not be charged for any additional months of membership. You will have access to the gym until the end of your current billing cycle.
Important Notes
- Your notice of cancellation must be received by Eos Fitness at least 30 days before the end of your current billing cycle. If your notice is received after this date, your membership will not be canceled until the end of the following billing cycle.
- You may be required to pay a cancellation fee if you cancel your membership before the end of your contract term. The cancellation fee is equal to one month’s membership dues.
- If you have any outstanding balances on your account, you will be required to pay them before your membership can be canceled.
Attending a Membership Counseling Session
If you wish to cancel your Eos Fitness membership in person, you can schedule a Membership Counseling Session. During this session, you will meet with a representative who will discuss the reasons for your cancellation and explore alternative options to meet your fitness needs. The steps involved in this process include:
- Request a Session: Contact the Eos Fitness location you attend and request a Membership Counseling Session.
- Schedule an Appointment: Choose a date and time that is convenient for you and the representative.
- Attend the Session: Arrive at the scheduled time and meet with the representative.
- Discuss Cancellation Reasons: Clearly state your reasons for wanting to cancel your membership.
- Explore Alternative Options: The representative may suggest alternative membership plans, class packages, or other options that may better suit your needs.
| Pros of Attending a Membership Counseling Session | Cons of Attending a Membership Counseling Session |
|---|---|
| Personal interaction and the opportunity to discuss cancellation reasons. | May require additional time and effort to schedule and attend the session. |
| Chance to explore alternative options that may meet your needs. | May encounter sales pitches or pressure to keep your membership. |
It’s important to note that the availability of Membership Counseling Sessions may vary depending on the Eos Fitness location. Contact your local gym to confirm availability and schedule an appointment if you choose this cancellation method.
Paying Any Outstanding Fees
It is important to pay any outstanding fees before canceling your Eos Fitness membership. This includes any unpaid dues, late fees, or other charges. Failure to pay these fees may result in additional debt or damage to your credit score. You can pay your outstanding fees online, by phone, or in person at your local Eos Fitness club. The following table outlines the payment options available to you:
| Payment Method | Instructions |
|---|---|
| Online | Log in to your Eos Fitness account and click on the “Billing” tab. You can then select the payment method you wish to use and submit your payment. |
| Phone | Call Eos Fitness customer service at (888) 367-3636 and provide your account information. A customer service representative will be able to process your payment over the phone. |
| In Person | Visit your local Eos Fitness club and speak to a front desk staff member. They will be able to process your payment and provide you with a receipt. |
Once you have paid your outstanding fees, you can then proceed with canceling your Eos Fitness membership by following the steps outlined in the previous sections.
Returning Equipment and Keycards
Once you’ve canceled your EOS Fitness membership, you’ll need to return any equipment or keycards you have in your possession. You can do this by following these steps:
Returning Equipment
1. Clean and disinfect any equipment you’ve used.
2. Pack the equipment securely in the original packaging, if possible.
3. Bring the equipment to the front desk of your EOS Fitness location.
4. Hand the equipment to a staff member and let them know that you’re returning it because you’ve canceled your membership.
Returning Keycards
1. Locate your keycard.
2. Bring the keycard to the front desk of your EOS Fitness location.
3. Hand the keycard to a staff member and let them know that you’re returning it because you’ve canceled your membership.
Please note that EOS Fitness may charge you a fee if you do not return your keycard by the deadline specified in your membership agreement. The following table summarizes the keycard return policy:
| Return Deadline | Fee |
|---|---|
| Within 30 days of cancellation | No fee |
| After 30 days of cancellation | $10 |
Confirming Cancellation
Once you have submitted your cancellation request, EOS Fitness will send you a confirmation email. This email will include your cancellation date and a cancellation number. Keep this email for your records.
Receiving Proof of Cancellation
| Method | How to Get Proof |
|---|---|
| You will receive a confirmation email from EOS Fitness within 24 hours of submitting your cancellation request. | |
| Phone | Call EOS Fitness customer service at 1-866-313-8448. You will be asked to provide your account information and cancellation date. |
| In-Person | Visit your local EOS Fitness club and speak to a staff member. They will be able to provide you with a written confirmation of your cancellation. |
Additional Information
It is important to note that EOS Fitness has a 30-day cancellation policy. This means that you must submit your cancellation request at least 30 days before your next billing cycle in order to avoid being charged another month’s membership fee. If you cancel your membership after the 30-day deadline, you will be charged a prorated amount for the remaining days of your membership.
EOS Fitness also offers a 14-day money-back guarantee for new members. If you are not satisfied with your membership, you can cancel it within 14 days of joining and receive a full refund.
Canceling Eos Fitness Membership
Closing the Membership Account
To close your Eos Fitness membership account, you can follow these steps:
1. Visit the Eos Fitness website. Go to the Eos Fitness website and log in to your account.
2. Click on the “My Account” tab. Once you are logged in, click on the “My Account” tab.
3. Click on the “Membership” tab. Under the “My Account” tab, click on the “Membership” tab.
4. Click on the “Cancel Membership” button. On the “Membership” tab, you will see a “Cancel Membership” button. Click on this button.
5. Follow the instructions on the screen. You will be asked to confirm that you want to cancel your membership. Follow the instructions on the screen to complete the cancellation process.
6. Receive a confirmation email. Once you have completed the cancellation process, you will receive a confirmation email from Eos Fitness.
Additional Notes
– If you have a monthly membership, your membership will be canceled at the end of your current billing cycle.
– If you have an annual membership, you will receive a refund for the remaining months of your membership.
– You will still have access to your Eos Fitness account until the end of your current billing cycle.
– You can also cancel your Eos Fitness membership by visiting a local Eos Fitness club.
– You must provide your membership ID and a photo ID to cancel your membership in person.
| Cancellation Method | Cancellation Deadline | Refund |
|---|---|---|
| In-person | Must provide membership ID and photo ID | Yes, prorated for remaining months |
| Online | Cancel before the end of the billing cycle | Yes, prorated for remaining months |
Cancellation Policies
Canceling your Eos Fitness membership follows a straightforward process. However, it’s essential to adhere to the established cancellation policies to avoid any potential fees or complications.
The cancellation process can be initiated during the membership’s billing cycle. However, you must submit your cancellation request before the next billing date to prevent any further charges.
Cancellation Fees
Eos Fitness charges a cancellation fee of $10. This fee applies to all membership cancellations, regardless of the membership type or the reason for cancellation.
Additionally, there may be outstanding fees or charges on your account. For example, if you have used any personal training services or incurred late payment penalties, you will need to settle these charges before your membership can be canceled.
10. In-Person Cancellation
Visit your home club and submit a written cancellation request to the front desk staff. Ensure that you provide your full name, membership number, and signature on the cancellation form.
Once your request is processed, you will receive a confirmation email or letter acknowledging your cancellation. It is advisable to retain this confirmation for your records.
Processing Time
Your membership cancellation will take effect on the date specified on the cancellation form. However, it may take a few business days for the cancellation to be fully processed.
During this processing period, you may still have access to the Eos Fitness facilities. However, it’s crucial to note that you will no longer be charged any membership fees after the cancellation is effective.
Reactivating Membership
If you decide to reactivate your Eos Fitness membership at a later date, you may do so by contacting the customer service department or visiting your home club.
Reactivating your membership may involve paying a new enrollment fee and signing a new membership agreement. The specific terms and conditions for reactivating your membership will depend on the current Eos Fitness policies at the time of reactivation.
How To Cancel Eos Fitness Membership
If you’re looking to cancel your EOS Fitness membership, there are a few different ways to do so. You can cancel online, by mail, or in person at your local gym. Here are a few guidelines on how to cancel your membership.
Cancel Online:
1. Visit the EOS Fitness website and log in to your account.
2. Click on the “My Account” tab and select “Membership.”
3. Click on the “Cancel Membership” button.
4. Follow the instructions on the screen to complete the cancellation process.
Cancel By Mail:
1. Write a letter to EOS Fitness and include your name, address, phone number, and email address.
2. State that you are canceling your membership and provide the date you want the cancellation to take effect.
3. Mail the letter to the following address:
EOS Fitness
Attn: Membership Services
3535 East Camelback Road
Phoenix, AZ 85016
Cancel In Person:
1. Visit your local EOS Fitness gym and speak to a staff member at the front desk.
2. Inform them that you are canceling your membership and provide the date you want the cancellation to take effect.
People Also Ask About How To Cancel Eos Fitness Membership
Can I freeze my EOS Fitness membership instead of canceling it?
Yes, you can freeze your EOS Fitness membership for up to 6 months. There is a $10 fee to freeze your membership, and you will need to provide a 30-day notice before you want the freeze to take effect.
What is the cancellation fee for EOS Fitness?
There is no cancellation fee for EOS Fitness if you cancel within the first 30 days of your membership. After 30 days, there is a $50 cancellation fee.
How long does it take to cancel an EOS Fitness membership?
It typically takes 30 days to cancel an EOS Fitness membership. However, if you cancel online or by mail, the cancellation process may take longer.
